20 Tools Your Remote Customer Support Team Needs

As support technology becomes more advanced and companies become more comfortable with the idea of distributed teams, remote support setups are becoming increasingly common. After all, if your business serves customers in different time zones across the globe, it’s easy to see how having support agents in those time zones can be beneficial. Plus, support teams can now do their jobs efficiently without necessarily being in the same room together, as long as they have the right tools for collaboration and support.

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