How to Use a Helpdesk Software to Drive Business Growth

Starting a business is exciting – with owners full of optimism and passion for the products and services they are offering and willing to put in long hours to be successful. This leads to a lean, get it done, attitude towards customer service where everyone in the company does whatever it takes to win the sale and make the customer happy. Startups and small businesses don’t often have a lot of formalized processes and systems because they don’t need them early-on. But then as the company starts to grow, things begin to change.

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