Sometimes, you’ll start a project you’re passionate about, only to drop it halfway through. It’s always sad, but it happens to a lot of people, and it’s often due to compelling reasons. However, in other cases, the roadblocks are solely in our own heads, which can keep us from accomplishing our goals.
Hot coffee and cold water are within reach, your headphones are playing a calming soundtrack and you have four hours to be hyper-focused on a looming deadline. Then your phone lights up – it’s a Slack notification, so you better check it. You notice a few other notifications on your phone, including an email response you’ve been waiting for. If you don’t read it now, you’ll wonder what it says. Since you’re already in your email, you take a few minutes to clear out the other messages that have come through in the last hour. You feel like you’re accomplishing something, but all these types distractions can (and often do) stand in the way of actually staying focused on what counts while at work.
As support technology becomes more advanced and companies become more comfortable with the idea of distributed teams, remote support setups are becoming increasingly common. After all, if your business serves customers in different time zones across the globe, it’s easy to see how having support agents in those time zones can be beneficial. Plus, support teams can now do their jobs efficiently without necessarily being in the same room together, as long as they have the right tools for collaboration and support.
Starting a business is exciting – with owners full of optimism and passion for the products and services they are offering and willing to put in long hours to be successful. This leads to a lean, get it done, attitude towards customer service where everyone in the company does whatever it takes to win the sale and make the customer happy. Startups and small businesses don’t often have a lot of formalized processes and systems because they don’t need them early-on. But then as the company starts to grow, things begin to change.